POLICY CHANGE; SOCIAL SECURITY VERIFICATION ON NAME CHANGE REQUIRED
Effective immediately, in order for the CSEA.'s records to be modified, a name change must be verified by the client by producing a valid social security card. Even if the legal name change has occurred by virtue of a marriage or divorce, you must contact the Social Security Administration to obtain a new card before this office will make the change to our records. A mismatch between your new name and Social Security records can cause havoc with your tax refunds, with your eventual receipt of Social Security benefits, and with your receipt of child support funds. Please make sure your records are up-to-date. For information on how to change your name with the Social Security Administration, please follow the link below.
Child Support Customer Service Web Portal
On January 20, 2012 the Ohio Office of Child Support announced that the new Child Support Customer Service Web Portal became available to the public. Customers can log in to the Child Support Customer Service portal from the Office of Child Support internet Home Page using the following link: http://jfs.ohio.gov/Ocs/index.stm .
This release is the first phase of the interactive web portal that will provide child support customers with on-demand, case specific, address, employment, health insurance, and financial history information, along with answers to frequently asked questions regarding the child support program.
The portal will be operational and available twenty-three (23) hours a day, seven (7) days a week, throughout the year (with one hour of down time nightly for maintenance.) To register you will need your 10 digit SETS case number (begins with a 7), your SSN and the last 4 digits of your direct deposit account. If you receive support on an Ohio e-QuickPay® Debit Master Card® use the last 4 digits listed on your Ohio e-QuickPay card.
Address Change Information
Even though you may receive your support payments via direct deposit or the Ohio e-Quick Pay debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.
You can report changes in your ADDRESS by contacting us at (513)732-7248 or sending us an email by clicking on ClermontSupportsKids@odjfs.state.oh.us. If you know your investigator's name, you can e-mail him/her directly. See the "Contact Us/Directions" tab for a staff directory.
Clermont County Child Support Enforcement
2400 Clermont Center Drive, Suite 107, Batavia, OH 45103
To send us an email, click on ClermontSupportsKids@odjfs.state.oh.us
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