State Customer Service Web Portal
Customers can log in to the Child Support Customer Service Web Portal from the Office of Child Support internet Home Page using the following link: http://jfs.ohio.gov/Ocs/index.stm.
The interactive web portal provides child support customers with on-demand, case specific, address, employment, health insurance, and financial history information, along with answers to frequently asked questions regarding the child support program. The portal is available twenty-three (23) hours a day, seven (7) days a week, throughout the year (with one hour of down time nightly for maintenance.)
If you are both a payee and a payor you must register as the payee. You will still have access to the cases for which you pay support.
For payees to register, you need your 10 digit SETS case number (begins with a 7), your SSN and the last 4 digits of your direct deposit account or if you receive support on an Ohio e-QuickPay® Debit Master Card® use the last 4 digits listed on your Ohio e-QuickPay card. If you receive a paper check you must contact your local CSE to obtain your web id#.
For payors to register, you need your 10 digit SETS case number (begins with a 7), your SSN and you must contact your local CSE to obtain you web id#.
Effective September 28, 2013
New enhancements effective on September 28, 2013, will greatly increase the self service component of the portal for customers. The first enhancement allows customers to correspond with their county CSEA from within the portal. The message central is a two-way communication tool which allows both customers and the caseworkers to send messages back and forth within the portal. In fact, a new Message Center on the portal home page will allow customers to immediately identify if there are new unread messages waiting from them from the county.
Secondly, the web portal now provides clients with the ability to change their email address on record with the portal from outside of the portal. Instead of revoking their account and re-registering, if the customer forgot his/her password, the person can simply select the link provided and update their email along with the information necessary for the system to validate that person's identity.
And finally, customers can now view their own payment information by date for any of their cases. We hope customers find these updates useful and that the changes will increase the customer's use of the web portal for future child support needs.
TOP 10 THINGS EMPLOYERS SHOULD KNOW
POLICY CHANGE; SOCIAL SECURITY VERIFICATION ON NAME CHANGE REQUIRED
Effective immediately, in order for the CSEA.'s records to be modified, a name change must be verified by the client by producing a valid social security card. Even if the legal name change has occurred by virtue of a marriage or divorce, you must contact the Social Security Administration to obtain a new card before this office will make the change to our records. A mismatch between your new name and Social Security records can cause havoc with your tax refunds, with your eventual receipt of Social Security benefits, and with your receipt of child support funds. Please make sure your records are up-to-date. For information on how to change your name with the Social Security Administration, please follow the link below.
Address Change Information
Even though you may receive your support payments via direct deposit or the Ohio e-Quick Pay debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.
You can report changes in your ADDRESS by contacting us at (513)732-7248 or sending us an email by clicking on ClermontSupportsKids@odjfs.state.oh.us. If you know your investigator's name, you can e-mail him/her directly. See the "Contact Us/Directions" tab for a staff directory.
Clermont County Child Support Enforcement
2400 Clermont Center Drive, Suite 107, Batavia, OH 45103
To send us an email, click on ClermontSupportsKids@odjfs.state.oh.us
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