Home - Child Support Enforcement Clermont County, Ohio

POLICY CHANGE; SOCIAL SECURITY VERIFICATION ON NAME CHANGE REQUIRED

Effective immediately, in order for the CSEA.'s records to be modified, a name change must be verified by the client by producing a valid social security card. Even if the legal name change has occurred by virtue of a marriage or divorce, you must contact the Social Security Administration to obtain a new card before this office will make the change to our records. A mismatch between your new name and Social Security records can cause havoc with your tax refunds, with your eventual receipt of Social Security benefits, and with your receipt of child support funds. Please make sure your records are up-to-date. For information on how to change your name with the Social Security Administration, please follow the link below.

ssa-custhelp.ssa.gov/.../change-a-name-on-a-social-security-card

NOW AVAILABLE

Child Support Customer Service Web Portal

On January 20, 2012 the Ohio Office of Child Support announced that the new Child Support Customer Service Web Portal became available to the public. Customers can log in to the Child Support Customer Service portal from the Office of Child Support internet Home Page using the following link: http://jfs.ohio.gov/Ocs/index.stm .

This release is the first phase of the interactive web portal that will provide child support customers with on-demand, case specific, address, employment, health insurance, and financial history information, along with answers to frequently asked questions regarding the child support program.

The portal will be operational and available twenty-three (23) hours a day, seven (7) days a week, throughout the year (with one hour of down time nightly for maintenance.)

To register you will need your 10 digit SETS case number (begins with a 7), your SSN and the last 4 digits of your direct deposit account. If you receive support on an Ohio e-QuickPay® Debit Master Card® use the last 4 digits listed on your Ohio e-QuickPay card.

Address Change Information

Even though you may receive your support payments via direct deposit or the Ohio e-Quick Pay debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.

You can report changes in your ADDRESS by contacting us at (513)732-7248 or sending us an email by clicking on ClermontSupportsKids@odjfs.state.oh.us. If you know your investigator's name, you can e-mail him/her directly. See the "Contact Us/Directions" tab for a staff directory.

Contact Us

Clermont County Child Support Enforcement
2400 Clermont Center Drive, Suite 107, Batavia, OH 45103
(513) 732-7248
1-(800) 571-0943

To send us an email, click on ClermontSupportsKids@odjfs.state.oh.us

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Guide to filing your taxes if you pay Child Support

Payment & Balance Information

To ensure the confidentiality of your case information Clermont County Child Support has discontinued relaying payment and balance information via the telephone. To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or click on the Internet Payment Status website www.jfs.ohio.gov/ocs.

Hot Spots

Settlements and Support

Many times, it is the unexpected call that leads to a large child support collection.

An obligor can find himself or herself in a fender bender or a work related accident. This information can prove useful to the Child Support Enforcement Agency when a person who pays child support falls behind in making payments. Click here for related story* The legal staff of the CSEA needs to be informed of these incidents so that efforts can be made to either intervene in legal actions or contact can be made with the appropriate individuals in order to seek an assignment of benefits/proceeds. Please notify your caseworker if you learn that a person who pays child support is in a situation where a lump sum proceed may become available to him through a work related injury or other situation in which a law suit may be or has been filed. Information that a person may be an heir to an estate can also be relevant and lead to possible child support collections. A listing of caseworkers can be found on our website under the heading, "Contact Us," or you can call our general line at 513-732-7248, and ask to speak to your caseworker to share any information.