Contacting a Customer Service Representative (CSR) for eQuickPay Debit MasterCard.
Cardholders with questions can call 1-800-503-1283 and speak with a customer service representative. Press 1 for English when it asks for a card number ignore and do not enter anything when the recording starts again press option 2 it will then ask for social security number, date of birth and pin. The caller should enter their correct information, except for the PIN. They should enter an invalid PIN. They will be asked to reenter the information and should reenter an invalid PIN once again. At that point they can speak with a representative.
Name and Address Changes
To report a NAME CHANGE you must first send it in writing to your County Child Support Agency. If you are an e-QuickPay cardholder, once your name change has been updated at Child Support, contact Child Support Payment Central (CSPC) Customer Support at 1-888-965-2676.
They will take your information and transfer you to EPPIC Customer Support so you can be issued a new card.
You will no longer be able to access your child support funds once the new card is issued until you receive and activate your new card.
You may want to retrieve your funds before calling CSPC Customer Support.
Keep your ADDRESS updated by contacting the local Child Support Enforcement Agency (CSEA) and e-QuickPay customer service at 1-800-503-1283. You will miss out on receiving e-QuickPay mailings and reissued cards by not keeping your address up-to-date.
To print an Address/Name Change form click on: Address Change.
Internet Payment Information & Interactive Voice Response UnitOffice of Child Support (OCS) has the Child Support Customer Service Web Portal available for child support customers to view case and order, payment and balance information or you can all the Interactive Voice Response Unit (VRU).
Customers can log in to the Child Support Customer Service portal from the Office of Child Support internet Home Page using the following link: http://jfs.ohio.gov/Ocs/index.stm.
The portal will be operational and available twenty-three (23) hours a day, seven (7) days a week, throughout the year (with one hour of down time nightly for maintenance.)
To register you will need your 10 digit SETS case number (begins with a 7), your SSN and the last 4 digits of your direct deposit account. If you receive support on an Ohio e-QuickPay® Debit Master Card® use the last 4 digits listed on your Ohio e-QuickPay card.
Payment and balance information is also available in English and Spanish on the telephone Interactive Voice Response (IVR) system at 1-800-860-2555. The Telecommunications Device for the Deaf (TDD) number is 1-866-500-3784. Users must enter their Social Security Number or PIN number.
For further assistance you can contact Clermont County Child Support at (513) 732-7248.