Even though you may receive your support payments via direct deposit or the Ohio e-Quick Pay debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.
You can report changes in your ADDRESS by contacting us at 513-732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov. If you know the staff member’s name, you can email them directly. See the Staff directory page.
Temporary or Civil Protection Order – URGENT – If you are a party to a temporary or civil protection order please notify Clermont County Child Support and provide a copy of the court order. Upon receipt of the order, the case will be flagged as family violence and your information protected.
To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone. To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm