Even though you may receive your support payments via direct deposit or the smiONE Visa pre-paid debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.
You can report changes in your ADDRESS by contacting us at 513-732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov. If you know the staff member’s name, you can email them directly. Click on Staff Directory for the email address.
Urgent – Temporary or Civil Protection Orders
If you are a party to a temporary or civil protection order please notify Clermont County Child Support and provide a copy of the court order. Upon receipt of the order, the case will be flagged as family violence.
ATTENTION EMPLOYERS – ACH Credit changes now available in CTX format. Please see Payment tab, Employer Payments.
Senate Bill 70 – Important Changes
Please be reminded that major changes in the law are coming to Child Support effective February 11, 2019. All objection periods to administrative notices and recommendations (including modifications and terminations of child support) are going from 30 days or sometimes 7 days to a uniform 14 days from the date the notice or recommendation was issued.
Please keep in mind as you review any mail that comes from our department. As always, if you have any questions, please contact your caseworker at Clermont County CSEA. Senate Bill 70 Fact Sheet
New Child Support Guidelines effective March 28, 2019
To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone. To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm