To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone. To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm
Click on the picture above to be driven to 3 questions, once you answer those questions you will receive the link Fathering in 15.
Cash and credit card payments can now be made with MoneyGram bill payment. Cash payment can be made at local Wal-Mart, CVS and other locations for a minimal fee ($3.99) and credit card payments on line ($7.99 starting fee). This is a newly added convenient way for you to make your child support payments without having to go to your local Child Support office. The MoneyGram location must be a “Pay a Bill Center” in order to accept Ohio Child Support payments. Find a MoneyGram location near you at moneygram.com/billpaylocations. Please use your SETS case number (7xxxxxxxx) and court order number with receive code 14674.
Debit card payments can be made on-line at www.expertpay.com. To begin this process, access the website and register as a user. The payment will be debited from your bank account and, five business days later, the payment is sent to Ohio Child Support Payment Central (CSPC). Easy to use reports allow you to review your previous payments and provide hard copy documentation for your files. ExpertPaySM will also send a confirmation email when you submit a payment for processing.
Credit Card payments can be made online at www.e-childsPay.com.
e-childsPay is operated by ACS State and Local Solutions Group. Child support payers may use e-childsPay to pay their child support obligation online using Visa, MasterCard® and Discover.
To begin this process access the website and register as a user e-childsPay.com routes your payments to Ohio Child Support Payment central (OCSPC). Payments are made quickly and effortlessly. Effective June 4, 2018 the service charge for credit card payments made to Ohio child support cases via e-ChildsPay changes to a rate of 2.95% of the payment amount with a maximum charge of $60.00. There is no minimum charge. This fee is separate from child support fees, and your credit card’s bank may charge additional fees, since child support payments are treated as cash transfer (advance) payments. Your credit card is charged immediately and a confirmation e-mail is sent to you. Once the transaction has settled with your credit card and ACS receives the funds, the payment is sent to OCSPC. Please allow seven days for Ohio CSPC to receive your payment.
You can make payments through your employer. For more information on how to set this up, contact your investigator and give them the following information: your employers name, address and phone number. Your investigator will then send a wage withholding order to your employer to have your support automatically withheld from your paycheck each pay period. The employer has up to seven business days to submit your payment from the date it was withheld.
To have support payments automatically withdrawn from your bank account contact your investigator with your financial institution and account information.
Your payment may be in the form of a personal check, money order, traveler’s check, or cashier’s check. Make checks payable to: Ohio CSPC (Child Support Payment Central) Please send all child support payments via standard U.S. Mail. Payments made via overnight delivery must be sent using the United States Postal Service’s Express Mail. Do not mail checks and/or money orders to Clermont County Child Support.
Any personal check over $19,999.00 will be held by CSPC for 15 days until the check clears the bank before the funds are posted to a child support case.
Please mail to:
For Obligor Payments:
PO Box 182372
Columbus, Ohio 43218-2372
For Employer and Interstate Payments:
PO Box 182394
Columbus, Ohio 43218-2394
For Recoupment Payments:
Ohio CSPC Recoupment Center
PO Box 182380
Columbus, Ohio 43218-2380
To ensure prompt and accurate posting to your Support Case, please include the following with your payment: Your Name, Your Social Security Number (optional); SETS Case Number (10 digit number that begins with a 7); Court Order Number (Use Juvenile/Domestic court number which contains a J or a D in the number. Do not use a Criminal number that contains a CR in the number); Amount that should be applied to each case (if you are making payments on multiple cases)
To ensure prompt and accurate posting to your Recoupment Account, please be sure to include the following with your payment: Your Name, Your Social Security Number; Recoupment Account Number (10 digit number that begins with a 0). Amount that should be applied to each account (if you are making payments on multiple accounts)
If a support payment is made by check and your bank does not honor your check, all your cases/orders will be flagged and no additional checks will be accepted. All subsequent payments will have to be made by a secured payment, such as a certified check, money order, or cashier’s check.
(Please do not issue Stop Payment on any payment issued to Ohio Child Support Payment Central.)