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How To File A Civil Rights Complaint

If you believe you have been delayed or denied services because of your race, color, religion, disablility, age, gender, sexual orientation or national origin, you may file a complaint within 180 days of the incident or treatment.

For questions about how to file a compaint, call the ODJS Bureau of Civil Rights, toll-free, at 1-866-227-6353. For more information, review the civil rights section of the ODJFS Program Enrollment and Benefit Information document.

Free Parent Support Program Being used in 88 counties

At least two parents in each of Ohio’s 88 counties have access the state’s free online parent support program, according to Ohio Department of Job and Family Services (ODJFS) Director Matt Damschroder.

The Positive Parenting Program (Triple P) is funded by the Governor’s Children’s Initiative, ODJFS and the Ohio Children’s Trust Fund (OCTF), according to a release from ODJFS.

“It’s so encouraging that more than 6,000 parents across Ohio have registered for the Triple P program,” Damschroder said. “The new strategies parents can take away from this curriculum can set their children on a path toward academic, social and emotional success.”

Triple P emphasizes creating a non-judgmental connection between parents and children, according to Kara Wente, director of the Governor’s Children’s Initiative.

“Whether that involves academic issues, social struggles or emotional challenges, Triple P builds communication skills,” Wente said. “Children and teens want to know they’re being heard, and Triple P studies show consistent conversations build trust, increase academic achievement and reduce anxiety.”

Triple P is used in more than 30 countries and is based on four decades of data. For parents of younger children, modules include “Encouraging Behavior You Like,” “Managing Misbehavior,” and “Raising Confident, Capable Kids.” Teen topics are similar but also include “Teaching New Skills” and “Planning Ahead for Risky Situations.”

Ohio families are encouraged to visit www.triplep-parenting.com/oh-en/triple-p/ to sign up for the program.

Payment and Balance Information

To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone. To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm

Urgent – Temporary or Civil Protection Orders

If you are a party to a temporary or civil protection order please notify Clermont County Child Support and provide a copy of the court order. Upon receipt of the order, the case will be flagged as family violence.

Address Change Information

Even though you may receive your support payments via direct deposit or the smiONE Visa pre-paid debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.

You can report changes in your ADDRESS by contacting us at 513-732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov. If you know the staff member’s name, you can email them directly. Click on Staff Directory for the email address.

Employer Electronic Payment Options

Fathering in 15

Click on the picture above to be driven to 3 questions, once you answer those questions you will receive the link Fathering in 15.

Ohio E-Smart Child Support Website

The Ohio SMART e-Pay website provides services to employees, non-custodial parents and custodial parents. Payments made through this site are free of charge. Click on this link https://oh.smartchildsupport.com.