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Clermont Supports Kids
  • About Us
    • General
      • Awards
      • Mission Statement
    • Fact Sheets
      • Administrative Enforcement Tools
      • Administrative Hearings
      • Administrative Review and Adjustment
      • Arrearages What Are They
      • Child Support General Information
      • Graduation Information
      • Interstate Frequently Asked Questions
      • License Suspension
      • Order Termination
      • Paternity Establishment
      • Support Establishment
      • Tax Offset
      • Waiver and Compromise
    • Press Releases
      • 2010 Graduation
      • 2010 Parents Struggling
      • 2010 Child Support Recognized
      • 2012 Graduation
      • 2015 Child Support Month
  • Services Provided
    • Establishing Child & Medical Support Orders
    • Establishing Paternity
    • Locating Non-Custodial Parents
    • Military & Veterans
    • Order Termination-Emancipation
    • Review & Adjustment - Modification
  • Payments
    • Employer Payments
    • Noncustodial Parent Payments
    • Custodial Parent Payments
  • Enforcement
    • Enforcing Child Support
    • Interstate Enforcement
    • License Suspension
    • Medical Support
    • National Medical Support Notice
    • Passport Denial Program
  • Tax Offset
    • Tax Offset Program
    • Tax Offset FAQ's
    • Guide to Filing Taxes
  • Espanola
    • Spanish General Information
    • Spanish Paternity
    • Spanish Administrative Review
  • Employers
    • Employer Resources
    • Deducting Child Support Tips
  • Forms

Ohio SMART e-Pay Website

The Ohio SMART e-Pay website provides services to employers, non-custodial parents and custodial parents.  Payments made through this site are free of charge. Go to…….

Staff Directory

Cases with court orders are assigned by the non-custodial parents last name. Cases in the establishment caseload are assigned by applicant’s last name.

Office of Child Support Customer Service Web Portal

Customers can log in to the Child Support Customer Service Web Portal from the Office of Child Support Internet Home Page using…………

Making Credit/Debit Card Payments is Simple!

There are now four options to pay child support with a credit or debit card:

Credit or debit card payments can be made in person at Clermont County’s Child Support Office, 2400 Clermont Center Drive, Suite 107, Batavia, Ohio 45103.

Payments can be made by telephone through your caseworker (see “About Us” tab for caseworker contact information) or call the main child support telephone number (513) 732-7248.

Payments can also be made online at https://oh.smartchildsupport.com or by phone at (1-888-965-2676 and select option 5.

You may use Discover, MasterCard, Visa, American Express, China UnionPay, Diners Club International, or JCB to make your payment.

There are no fees for credit card payments.

Address Change Information

Even though you may receive your support payments via direct deposit or the smiONE Visa pre-paid debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.

You can report changes in your ADDRESS by contacting us at 513-732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov.  If you know the staff member’s name, you can email them directly.  Click on Staff Directory for the email address.

Urgent – Temporary or Civil Protection Orders

If you are a party to a temporary or civil protection order please notify Clermont County Child Support and provide a copy of the court order.  Upon receipt of the order, the case will be flagged as family violence.

Notice/Alerts

ATTENTION EMPLOYERS – ACH Credit changes now available in CTX format.  Please see Payment tab, Employer Payments.

Senate Bill 70 – Important Changes

Please be reminded that major changes in the law are coming to Child Support effective February 11, 2019.  All objection periods to administrative notices and recommendations (including modifications and terminations of child support) are going from 30 days or sometimes 7 days to a uniform 14 days from the date the notice or recommendation was issued.

Please keep in mind as you review any mail that comes from our department.  As always, if you have any questions, please contact your caseworker at Clermont County CSEA.  Senate Bill 70 Fact Sheet

New Child Support Guidelines effective March 28, 2019

After a quarter century without change, an updated version of the Ohio Child Support Guidelines has arrived.  House Bill 366 passed out of the Ohio House on June 7, 2018 with a vote of  86 – 0.  The new guidelines will be effective March 28, 2019.  For more information click the following https://www.clermontsupportskids.org/wp-content/uploads/sites/17/2018/10/NewChildSupportGuidelinesComing2019revised.pdf.

What is Child Support Video

https://www.youtube.com/watch?v=Yzkb_ol8Hk4

Payment and Balance Information

To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone.  To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm

Contact Us

Clermont County Child Support
2400 Clermont Center Drive,
Ste. 107
Batavia, Ohio 45103

(513)732-7248
(800)571-0943
Fax (513)732-7444

Email ClermontSupportsKids

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Hours of Operation

Hours of operation are Monday through Friday from 8:00 a.m. to 4:30 p.m. Caseworkers will attempt to accommodate requests for appointments prior to 8:00 a.m. or after 4:30 p.m.

Holiday Schedule Office Closed

Mon. Feb. 17, 2020 Presidents Day

Mon. May 25, 2020 Memorial Day

Fri. July 3, 2020 Independence Day

Mon. Sept. 7, 2020 Labor Day

Wed. Nov. 11, 2020 Veterans Day

Thur. Nov. 26, 2020 Thanksgiving Day

Fri. Nov. 27, 2020 Friday after Thanksgiving

Fri. Dec. 25, 2020 Christmas

Directions

Traveling east from Interstate 275 take State Route 32-Batavia exit off Interstate 275; travel east for approximately 10 miles. There will be an intersection with a traffic light at Bauer Road; make a left turn at the traffic light onto Bauer Rd. The next turn will be Clermont Center Drive off Bauer Rd.  Child Support is located in the last two story building on the drive (West Entrance). There is a parking lot across from the entrance of the building and a turnaround for drop off if necessary.

Traveling west on State Route 32, look for the intersection of Bauer Road with a traffic light. At the traffic light make a right turn onto Bauer Rd. The next turn will be Clermont Center Drive off Bauer Rd.  Child Support is located in the last two story building on the drive (West Entrance). There is a parking lot across from the entrance of the building and there is a turnaround for drop off if necessary.

Related Links

Clermont County Home
Clermont County Children’s Services
Clermont County Juvenile Court
Clermont County Ohio Means Jobs
Clermont County Domestic Relations Court
Clermont County Public Assistance

Clermont County Calendar

© 2020, Clermont Supports Kids. All Rights Reserved.

2400 Clermont Center Drive, Ste. 107 Batavia, OH 45103 513.732.7248 Login