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Clermont Supports Kids
  • About Us
    • General
      • Awards
      • Mission Statement
    • Fact Sheets
      • Administrative Enforcement Tools
      • Administrative Hearings
      • Administrative Review and Adjustment
      • Arrearages What Are They
      • Child Support General Information
      • Graduation Information
      • Interstate Frequently Asked Questions
      • License Suspension
      • Order Termination
      • Paternity Establishment
      • Support Establishment
      • Tax Offset
      • Waiver and Compromise
    • Press Releases
      • 2010 Graduation
      • 2010 Parents Struggling
      • 2010 Child Support Recognized
      • 2012 Graduation
      • 2015 Child Support Month
  • Services Provided
    • Establishing Child & Medical Support Orders
    • Establishing Paternity
    • Locating Non-Custodial Parents
    • Military & Veterans
    • Order Termination-Emancipation
    • Review & Adjustment - Modification
  • Payments
    • Employer Payments
    • Noncustodial Parent Payments
    • Custodial Parent Payments
  • Enforcement
    • Enforcing Child Support
    • Interstate Enforcement
    • License Suspension
    • Medical Support
    • National Medical Support Notice
    • Passport Denial Program
  • Tax Offset
    • Tax Offset Program
    • Tax Offset FAQ's
    • Guide to Filing Taxes
  • Espanola
    • Spanish General Information
    • Spanish Paternity
    • Spanish Administrative Review
  • Employers
    • Employer Resources
    • Deducting Child Support Tips
  • Forms

Introducing the Ohio Child Support Mobile Application

The Ohio Child Support Mobile Application is available now on the App Store and Google Play. Monitor and manage your child support case from your phone…

Child Support Lobby is Open

Child Support Lobby is open. Customers are strong encouraged to have a scheduled appointment….

Rental Assistance

Clermont County residents who have fallen behind on rent and utility payments (except telephone, cable and Internet) due to the pandemic can get financial help.

The Board of County Commissioners has approved a Clermont County Job and Family Services’ contact with Clermont County Community Services to administer the Emergency Rental Assistance Fund…

Ohio E-Smart Child Support Website

The Ohio SMART e-Pay website provides services to employees, non-custodial parents and custodial parents.  Payments made through this site are free of charge.  Click on this link https://oh.smartchildsupport.com.

Making Credit/Debit Card Payments is Simple!

There are many options to pay child support with a credit or debit card:

Credit or debit card payments can be made in person at Clermont County’s Child Support Office, 2400 Clermont Center Drive, Suite 107, Batavia, Ohio 45103.

Payments can be made by telephone through your caseworker (see “About Us” tab for caseworker contact information) or call the main child support telephone number (513) 732-7248.

Payments can also be made online at https://oh.smartchildsupport.com or by phone at (1-888-965-2676 and select option 5.

Payments can be made online through the Office of Child Support Customer Service Web Portal click here http://jfs.ohio.gov/Ocs/index.stm

You may use Discover, MasterCard, Visa, American Express, China UnionPay, Diners Club International, or JCB to make your payment.

For clients interested in scheduling recurring credit card payments, please visit  https://oh.smartchildsupport.com to establish your secure account.

There are no fees for credit/debit card payments.

Address Change Information

Even though you may receive your support payments via direct deposit or the smiONE Visa pre-paid debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.

You can report changes in your ADDRESS by contacting us at 513-732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov.  If you know the staff member’s name, you can email them directly.  Click on Staff Directory for the email address.

Urgent – Temporary or Civil Protection Orders

If you are a party to a temporary or civil protection order please notify Clermont County Child Support and provide a copy of the court order.  Upon receipt of the order, the case will be flagged as family violence.

Notice/Alerts

 

IRS Economic Impact Payments

On March 27, 2020, Congress passed the Coronavirus Aid, Relief, and Economic Security (“CARES”) Act, which, among other things, authorizes economic impact payments (also referred to as “stimulus payments” or “recovery rebate payments”) to eligible individuals. For details on these economic impact payments, please visit www.irs.gov/coronavirus.

Click here for Updated additional information Questions and Answers.

Click on “Tax Offset” tab for additional information.

COVID-19 Virus – Helpful information for customers with support obligations:

If you have new income information (including but not limited to employment, worker’s compensation or retirement income) please send the details of the income including the source of income, address and phone number of the income provider to: Clermontsupportskids.org via email. You may also leave this information via voicemail at 513-732-7248. Please be sure to include your name, name of person that receives the support, SETS Case number and your phone number.

If you have been laid off or are out of work due to COVID-19 please file for unemployment as soon as possible. Filing online is easy to do and possible 24 hours a day, seven days a week at unemployment.ohio.gov. When filing a claim related to COVID-19, workers should use the following mass-layoff number to expedite claim processing: 2000180. Unemployment insurance is a week-to-week benefit. Claimants must claim each week of unemployment taking the following steps:

• Log in at  “http://www.unemployment.ohio.gov“
• Click on the button next to the week they wish to claim.
• Answer all the questions.
• Certify your answers and click “Next” to receive a confirmation number.

Individuals needing special assistance to file their unemployment claims may call 1-877-OHIO-JOB (1-877-644-6562) toll-free during the following days and times:

Monday – Friday: 7 a.m. – 7 p.m. Saturday: 9 a.m. – 1 p.m.

For more information and resources related to unemployment insurance and COVID-19 visit:  “http://jfs.ohio.gov/ouio/CoronavirusAndUI.stm“

If you would like to request an Administrative Review of your Child Support Order you can complete the form which can be found on the FORMS tab – “Request for an Administrative Review of the Child Support.”  Once completed please submit via this website link located at Contact Us.

If you are currently unable to work and under the care of a doctor please have the doctor complete the “Medical Disability Letter” located under the FORMS tab and mail to our address located at Contact Us.

 

ATTENTION EMPLOYERS – ACH Credit changes now available in CTX format.  Please see Payment tab, Employer Payments.

What is Child Support Video

https://www.youtube.com/watch?v=Yzkb_ol8Hk4

Payment and Balance Information

To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone.  To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm

Contact Us

Clermont County Child Support
2400 Clermont Center Drive,
Ste. 107
Batavia, Ohio 45103

(513)732-7248
(800)571-0943
Fax (513)732-7444

Email ClermontSupportsKids

Staff Directory

Suggestions?
If you have suggestions to improve our website, what information would be useful to you? Help us meet your informational needs by contacting us with your suggestions.

 

Hours of Operation

Hours of operation are Monday through Friday from 8:00 a.m. to 4:30 p.m. Caseworkers will attempt to accommodate requests for appointments prior to 8:00 a.m. or after 4:30 p.m.

Holiday Schedule Office Closed

Mon. Feb. 15, 2021 Presidents’ Day

Mon. May 31, 2021 Memorial Day

Mon. July 5, 2021 Independence Day (Observed)

Mon. Sept. 6, 2021 Labor Day

Thurs. Nov. 11, 2021 Veterans’ Day

Thurs. Nov. 25, 2021 Thanksgiving Day

Fri. Nov. 26, 2021 Friday after Thanksgiving

Fri. Dec. 24, 2021 Christmas Day (Observed)

Directions

Traveling east from Interstate 275 take State Route 32-Batavia exit off Interstate 275; travel east for approximately 10 miles. There will be an intersection with a traffic light at Bauer Road; make a left turn at the traffic light onto Bauer Rd. The next turn will be Clermont Center Drive off Bauer Rd.  Child Support is located in the last two story building on the drive (West Entrance). There is a parking lot across from the entrance of the building and a turnaround for drop off if necessary.

Traveling west on State Route 32, look for the intersection of Bauer Road with a traffic light. At the traffic light make a right turn onto Bauer Rd. The next turn will be Clermont Center Drive off Bauer Rd.  Child Support is located in the last two story building on the drive (West Entrance). There is a parking lot across from the entrance of the building and there is a turnaround for drop off if necessary.

Related Links

Clermont County Home
Clermont County Children’s Services
Clermont County Juvenile Court
Clermont County Ohio Means Jobs
Clermont County Domestic Relations Court
Clermont County Public Assistance

Clermont County Calendar

© 2021, Clermont Supports Kids. All Rights Reserved.

2400 Clermont Center Drive, Ste. 107 Batavia, OH 45103 513.732.7248 Login