Clermont Supports Kids

Making Credit/Debit Card Payments is Simple!

There are now four options to pay child support with a credit or debit card:

Credit or debit card payments can be made in person at Clermont County’s Child Support Office, 2400 Clermont Center Drive, Suite 107, Batavia, Ohio 45103.

Payments can be made by telephone through your caseworker (see “About Us” tab for caseworker contact information) or call the main child support telephone number (513) 732-7248.

Payments can also be made online at https://oh.smartchildsupport.com or by phone at (1-888-965-2676 and select option 5.

You may use Discover, MasterCard, Visa, American Express, China UnionPay, Diners Club International, or JCB to make your payment.

There are no fees for credit card payments.

Address Change Information

Even though you may receive your support payments via direct deposit or the smiONE Visa pre-paid debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.

You can report changes in your ADDRESS by contacting us at 513-732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov. If you know the staff member’s name, you can email them directly. Click on Staff Directory for the email address.

Urgent – Temporary or Civil Protection Orders

If you are a party to a temporary or civil protection order please notify Clermont County Child Support and provide a copy of the court order. Upon receipt of the order, the case will be flagged as family violence.

Notice/Alerts

COVID-19 Virus – Helpful information for customers with support obligations:

If you have new income information (including but not limited to employment, worker’s compensation or retirement income) please send the details of the income including the source of income, address and phone number of the income provider to: Clermontsupportskids.org via email. You may also leave this information via voicemail at 513-732-7248. Please be sure to include your name, name of person that receives the support, SETS Case number and your phone number.

If you have been laid off or are out of work due to COVID-19 please file for unemployment as soon as possible. Filing online is easy to do and possible 24 hours a day, seven days a week at unemployment.ohio.gov. When filing a claim related to COVID-19, workers should use the following mass-layoff number to expedite claim processing: 2000180. Unemployment insurance is a week-to-week benefit. Claimants must claim each week of unemployment taking the following steps:

• Log in at HYPERLINK “http://www.unemployment.ohio.gov“
• Click on the button next to the week they wish to claim.
• Answer all the questions.
• Certify your answers and click “Next” to receive a confirmation number.

Individuals needing special assistance to file their unemployment claims may call 1-877-OHIO-JOB (1-877-644-6562) toll-free during the following days and times:

Monday – Friday: 7 a.m. – 7 p.m. Saturday: 9 a.m. – 1 p.m.

For more information and resources related to unemployment insurance and COVID-19 visit: HYPERLINK “http://jfs.ohio.gov/ouio/CoronavirusAndUI.stm“

If you would like to request an Administrative Review of your Child Support Order you can complete the form which can be found on the FORMS tab – “Request for an Administrative Review of the Child Support.” Once completed please submit via this website link located at Contact Us.

If you are currently unable to work and under the care of a doctor please have the doctor complete the “Medical Disability Letter” located under the FORMS tab and mail to our address located at Contact Us.

ATTENTION EMPLOYERS – ACH Credit changes now available in CTX format. Please see Payment tab, Employer Payments.

Senate Bill 70 – Important Changes

Please be reminded that major changes in the law are coming to Child Support effective February 11, 2019. All objection periods to administrative notices and recommendations (including modifications and terminations of child support) are going from 30 days or sometimes 7 days to a uniform 14 days from the date the notice or recommendation was issued.

Please keep in mind as you review any mail that comes from our department. As always, if you have any questions, please contact your caseworker at Clermont County CSEA. Senate Bill 70 Fact Sheet

New Child Support Guidelines effective March 28, 2019

After a quarter century without change, an updated version of the Ohio Child Support Guidelines has arrived. House Bill 366 passed out of the Ohio House on June 7, 2018 with a vote of 86 – 0. The new guidelines will be effective March 28, 2019. For more information click the following https://www.clermontsupportskids.org/wp-content/uploads/sites/17/2018/10/NewChildSupportGuidelinesComing2019revised.pdf .

What is Child Support Video

Payment and Balance Information

To ensure the confidentiality of your case information, Clermont County Child Support has discontinued relaying payment and balance information via the telephone. To check for payments or balances call 1-800-860-2555 or the TDD (Telecommunications Device for the Deaf) is 1-866-500-3784 or sign on to the Ohio Child Support Customer Service Web Portal at http://jfs.ohio.gov/Ocs/index.stm

Ohio SMART e-Pay Website

Child Support Lobby Closed

Office of Child Support Customer Service Web Portal